If you are not satisfied with an item you have purchased from us, you can exercise the right of withdrawal. You can choose to ship your item back without giving any reason within 14 calendar days from delivery.
Our withdrawal service follows the Italian legislative decree no 206 / 2005, articles from 52 to 59.
English full version of above-mentioned decree is available here.
If you receive:
In this case we apply the Legal Warranty that offers, at our costs:
If the product you bought is defective or stops working, within 12 months from invoice (24 months in case of Private Customer without VAT number) we apply Commercial Warranty.
This Warranty offers the goods to be repaired free of charge!
Shipping costs are charged to the customer. This Warranty does not include shipping costs.
Commercial Warranty is declared void when:
In this case we will be glad to offer you our support in repairing the goods, although reparation and shipping costs will be entirely at your expenses.
In this case we ask the producer about the reparability of the product and, in case it is possible, we will let you know straight away the estimated cost.
Whatever the reason, you can return one or more products you are not satisfied with, provided that:
We must verify the returned goods conditions before issuing a Credit Memo. We do not refund shipping costs.